Robotic Process Automation at a Global Bank

The Business Issue

The Risk Management Committee of this global bank had previously expressed concerns about the timeliness of preparing capital numbers. There was heightened concern with the end of year credit risk weight production run given end of year results announcement was planned to be earlier compared to previous years.

The goal for the client was to avoid a major reporting compliance breach and reputation event should it not be able to report key capital measures during the market results period because key capital measures were not ready or subsequently found to be inaccurate.

Changes Implemented

The d2e team was engaged to:

  • Complete an end to end process review to identify process, data quality and reporting areas that heightened risk and then identify a range of operating model, data quality improvements, process automation and oversight controls.
  • Manage a project to deploy a cloud based, robotic processing tool that included:
  • Conducting a proof of concept and parallel run of the nominated RPA tool
  • Overseeing a vendor governance, security control and delivered risk assessments and operational readiness reviews
  • Assisting in the contracting of the software as a service agreement.
  •  Work with the technology and operations team to develop and deploy an operating model for how the  new RPA capability would be governed and managed into the future.

Benefits Delivered

The project delivered a cloud based, robotic process automation (RPA) software as a service and operating model that stabilised the process and provided expert users with powerful tools that removed the dependency on bespoke spread sheets and databases reducing operational risk while improving timeliness, repeatability and auditability. As an additional benefit, the project delivered cost savings by consolidating and re-shoring existing offshore processes.


Read more about d2e's Financial Services track record